What is the role of an insurance agent?

The role of an insurance agent encompasses the responsibilities of selling and servicing insurance policies. This includes helping clients understand their insurance needs, providing them with options, and guiding them in selecting the appropriate coverage to protect their assets and fulfill their coverage requirements. Additionally, insurance agents are responsible for maintaining relationships with clients, addressing their inquiries, assisting in policy renewals, and managing any changes to their insurance policies over time.

While managing claims is indeed a part of the insurance process, it is typically the responsibility of claims adjusters or the claims department rather than the agent. Evaluating an insurance company's financial status is a crucial task for underwriters or actuaries who analyze risk and set policy pricing but is not part of the agent's responsibilities. Similarly, arranging investments is generally outside the realm of insurance agents, as it falls under financial advisors or investment professionals who specialize in managing and recommending investment products. Therefore, the primary focus of an insurance agent is clearly on the sale and service of insurance policies.